Challenge:
On-road vehicles provided by hire companies generally have limitations to the distance they are
authorised to travel daily. However, the process of auditing individual vehicles is generally too complex and as a consequence is often overlooked. Similarly, the use of toll roads around major urban areas is more and more prevalent – more often than not, it takes a lot of administrative time to recover small amounts of money that at the end of the month add up to significant margin erosions.
Risk:
The major risk here is around unbilled hours/km, additional servicing requirements, and 3rd party
costs that cannot be recovered without significant investment in administrative time. Furthermore, this has a direct impact on customer experience – it always puts the operation in a difficult situation trying to recover monies owed after the fact.
Solution:
The solution to this problem is to leverage an Industrial AI platform like Perspio™ that will analyse the
telemetry from the equipment on one side, relevant third-party data, and your own operational data on the other to then trigger an action.
That action can be as simple as letting the branch manager know that a vehicle has gone through a toll, or if your ERP allows you to, could directly write the toll charge as a line item and contextual comments to the customer contract.
Having access to all relevant data from any field data source or back-end application, handled in one easy system, makes your data work harder for you.
It means that your ERP automatically
knows what to invoice, including the time-consuming minor costs and service time limits.
As a result, you no longer waste time reconciling data between systems or administrative overheads, you get paid for the actual use of your equipment, and your customer service quality improves.
Everyone wins!
Are you ready to #getyourdatatowork? Reach out to the team!
