Challenge:
Safety has always been a critical aspect of construction sites, and also one of the key reasons why so many processes and compliance gates have been set up to ensure workers go home safely at the end of the day.
It is clear to everyone that construction equipment is both a productivity win and a major hazard – anything that a hire company can provide to ensure safety and compliance checks are less of a burden on the customer are aspects that will make for a much better customer experience.
Risk:
Without knowing how your equipment is being used, or if it has been in an accident and unusable, a rental company can’t provide any proactive service. On top of the safety aspect, this means your customer’s project is delayed until they can get a replacement. Increasingly too, customers are demanding utilisation and fuel use reports as well as information on any environmental spills that could have occurred – if this data is not available then it is generally made up.
Solution:
This is where telemetry, properly integrated in your operations through an Industrial AI platform like PerspioTM, can help create a better customer experience.
An accident detected by the telemetry can
automatically trigger a CRM action for the branch manager to call and get a status update. Taking this further, it can create a delivery docket for a replacement asset in the ERP thus ensuring you minimise the downtime for your customers.
Fuel and waste levels can also easily be
reported on, acted on based on real-time data rather than set timings, and transparently shared to the right teams without the need for people to walk the site, further reducing the safety concerns
of having workers on foot in between heavy machinery.
This means your customers get better uptime outcomes, a better rental experience, and more value from their strategic partners… you!
Are you ready to #getyourdatatowork? Reach out to the team!
